WARREN AND ASSOCIATES TERMS AND CONDITIONS
terms and conditions relate to all website and related content,
products supplied and/or services delivered by Steven Warren and
Warren owns the intellectual property rights on the website and
material on the website (unless otherwise stated in references).
All our intellectual property rights are reserved.
may view, download for caching purposes only, and print pages
from the website providing that you do not republish material
from this website or reproduce or store material from this website
without Steven Warren's permission. If you are a charity or support
group or individual with similar aims to Steven Warren and his
associates, we will normally grant permission when asked.
Programmes and Sessions
the purposes of these terms and conditions, sessions and therapy
refers to any one-to-one session offered by Steven Warren (including
by a Steven Warren associate) and which includes any sessions
for personal transformation provided in workshops, seminars and
Steven Warren can begin working with you therapeutically, it is
important that you understand and agree to certain conditions.
You must understand that:
- Sessions and therapy with Steven Warren in NO WAY replaces a
diagnosis, treatment or advice from or prescribed by a medical
doctor or a psychiatrist.
The results of your therapy session or sessions with Steven Warren
are dependent on your communication with your unconscious mind,
for which you are 100% responsible and which Steven Warren or
one of his associates is only able to facilitate.
The results of the energy work or therapy processes are dependent
upon you following the instructions that you are guided through
the processes of and any other service that I or a colleague provide.
The long term results of your sessions with Steven Warren or one
of his associates are dependent upon you completing ALL homework
or tasking you are given and on you focusing on what you want,
rather than what you dont want and on your taking any necessary
action. Steven Warren cannot guarantee results of therapies if
you do not do ALL the homework or tasking given.
Steven Warren or one of his associates can only assist you in
resolving problems that you raise and cannot be expected to resolve
problems you do not raise.
Shortly after you book your one-to-one session, I will start reviewing
and preparing for the work you do together. This time is included
in your full fee. Once Steven Warren or one of his associates
has begun the work for your session there can be NO refund for
a cancelled session or programme.
Training Programmes and Courses
terms and conditions apply equally in relation to your attendance
on one or several Steven Warren workshops, training courses and
/ or personal transformation programmes.
you enroll on one of my or my colleagues sessions, workshop or
seminar programmes, you will be informed of the full amount due
for the programme or service or the applicable hourly rate together
with an estimation of the required time for the session. We will
do our best to communicate this to you at the time of booking.
is due when you book your one-to-one session. In the case of therapy
sessions of shorter than 2 hours, then you are required to make
FULL payment at the time of booking, irrespective of the date
upon which your therapy session is to take place.
programmes that are delivered over a longer period which include
tasking, the provision of other material, email and/or telephone
support, then payment for the pre-tasking or the full service
(to be decided by Steven Warren and his colleagues in its sole
discretion) will be required at the time of booking.
accordance with our general terms once a one-to-one session has
been booked by you and the required seven day cooling off period
has passed and the person offering your session(s) has begun preparation
work for your session or sessions then no refund can be offered.
Preparation for your session or sessions includes telephone calls
with you prior to the session or sessions; the assignment of preparatory
work and/or the assessment of any preparatory work or pre-session
Training Programmes and Courses
purchasing a programme with Steven Warren or one of his colleagues
online you authorise us to charge your credit card as payment
for your membership in the programme. You agree that you are responsible
for full payment of fees for the entire course of the programme,
regardless of whether you actually attend or complete the programme,
and regardless of whether you have selected a lump sum or monthly
agree that, if for any reason, you choose to remove or cancel
yourself out of the programme after the guarantee period has closed
and prior to the end date of your payment commitment period you
are obligated to pay, or continue paying, any outstanding balance(s)
for the entire period.
further clarify, no refunds will be issued beyond the deadline
stated in the programme guarantee and all scheduled payments must
be made on a timely basis whether you complete the programme or
regard to training programmes order to receive your certification
you must attend all days of the live training or workshop along
with online support.
you be unable to attend any of the live training for any reason
it may be possible to transfer to a future workshop. Transfers
to future workshops are at the discretion of Steven Warren and
his associates and may incur a charge of up to 100% of the cost
of the training. You must inform Steven Warren or one of his associates
in writing as early as possible if you are unable to attend any
of the scheduled workshop times.
cost of the deposit and monthly installments and dates due will
be explained at the time of booking.
all / any cooling off, or trial periods are over, the full amount
is due according to the payment plan or full payment. In other
words you will continue to make all payments owing in a timely
manner. No exceptions to this are made.
speaking, after the expiration of any cooling off
or guarantee period, cancellations are not permitted for workshops
and training courses or group programmes with Steven Warren or
one of his colleagues. In the event that you decide to withdraw
following attendance at one or more of the workshops then no refund
you default on regular payments via your payment plan the full
amount is due.
may be asked to sign a contract to confirm your payment plan and
your agreement to these terms. Participating in the programme
is taken as your agreement to these terms even in the absence
of a signed contract.
Warren and his colleagues accepts payment by credit card, cash,
bank transfer, cheques and direct debit. Payments made on receipt
of an invoice are due on the date stated on the invoice.
Warren and his associates accept installment payments by special
arrangement. Installment payments require the authorisation by
Steven Warren or one of his associates and must be paid for by
direct debit from a UK bank account or by a debit from a credit
card. For those outside of the UK then a payment plan will be
discussed and international charges included in the overall final
payment. Steven Warren or on of his associates reserves the right
to charge a higher rate for payment plans. This fee is to cover
the significant cost to Steven Warren or one of his associates
in the administration of payment plans.
Warren or one of his associates may require that where payment
is being made via a payment plan a deposit is required, usually
25% of the total fee due (excluding any administration fee charged
by Steven Warren or one of his associates). Payments to Steven
Warren or one of his associates may continue after you have completed
your programme, until such time as Steven Warren or one of his
associates has received the full amount due for the programme
plus any applicable administration fee.
the event that agreement is reached whereby Steven Warren or one
of his associates agrees to accept a payment plan from you then
Steven Warren or one of his associates will notify you of the
cost of the monthly installments in advance of the first payment
being taken from you by Steven Warren or one of his associates.
MAKING A COMPLAINT TO STEVEN WARREN
OR ONE OF HIS ASSOCIATES
the unlikely event that you are dissatisfied with the services
and/or products supplied to you by Steven Warren or one of his
associates then you may request the return of your fees under
the conditions of guarantee below:
You must contact Steven Warren or one of his associates in writing
stating that you are dissatisfied with the services and/or products
supplied and making it clear the precise items you are dissatisfied
with. We will then begin the grievance procedure that is available
to you on request.
Any complaints must be received by Steven Warren or one of his
associates no more than 30 days following the date of your session,
course or your receipt of any products supplied to you.
You are required to demonstrate that you have made an honest and
clear attempt at all exercises.
You must return any and all course materials supplied to you by
Steven Warren or one of his associates, including any workbooks,
files, CDs and all other materials. Materials must be returned
unused and in pristine condition.
You may not receive a refund once you have sent material for written
feedback or received one to one sessions.
If you have received a personality profile as part of your course
or as a standalone purchase you may not receive a refund once
you have completed this and received feedback or any accompanying
If you are dissatisfied with tutor feedback or session content
please contact us stating your complaint clearly. We will then
begin the grievance procedure which is available on request.
Any individual session, workshop
or training course may bring up emotional issues and related health
issues. The teaching, training and one-to-one session(s) provided
are in no way intended to substitute medical or psychiatric recommendations
Trainings, teaching and one-to-one sessions provided by Steven
Warren or one of his associates are intended for people whom are
generally well, emotional issues may arise and this is generally
the intent of the work. However, Steven Warren or one of his associates
may refer a client to alternative sources for help in certain
circumstances and this may include medical assistance, or other
treatment. Steven Warren or one of his associates reserves the
right to remove any client or cease any therapeutic treatment
in circumstances where Steven Warren or one of his associates
deems it appropriate. These circumstances may include: preventing
loss of life, preventing damage or harm to third parties or property.
Steven Warren or one of his associates reserves the right to substitute
a therapist or facilitator with another of similar experience
and training levels.
Steven Warren or one of his associates reserves the right, at
all times, to make changes to course materials.
Steven Warren or one of his associates reserves the right to alter
its fees as it sees fit. However, once you have confirmed a booking
for a session, workshop or training course, the price you have
confirmed at is the price for that session or training.
For all Steven Warren or one of his associates training programmes
and resources provided online, it is your responsibility to ensure
that you have adequate, up-to-date, basic computer hardware and
software to access these resources. Steven Warren or one of his
associates cannot take responsibility either for your equipment
or for your personal level of technical expertise. We do not provide
training to teach the basic computer skills you need to access
and use our online materials. An inability to access our online
resources due to unsuitable computer equipment or lack of basic
skills to operate your computer does not qualify you for a refund.
We are regulated under the Data Protection Act 1998. We are entitled
to hold certain of your data, but agree not to share that data
If you would like to review or change the details you have supplied
to us, please contact us in writing (by email is acceptable) to
notify us of the changes you wish to make.
All materials and information are protected by the intellectual
property laws of the United Kingdom to the greatest extent provided
under the law. You are not permitted to distribute, copy or in
any way share your materials, other than in ways that are expressly
permitted by Steven Warren or one of his associates. Any materials
supplied to you are for your private use only.
Steven Warren or one of his associates will use their reasonable
endeavours to carry out these terms as agreed but is not liable
for loss (whether direct or consequential) suffered by a client
in the event that Steven Warren or one of his associates is unable
to complete the work as a result of matters that are not the fault
of Steven Warren or one of his associates (which may include strikes,
illness, labour disputes, accident or breakdown of vehicles).
These terms are governed by the laws of England and Wales and
are subject to the exclusive jurisdiction of the courts of England.